Our course quality.

 1987-2000 - cell attached quality to the service production

               2001  -  initiation has the gait quality, documentary research and harvests of the 
                           information on the Internet network–purchases of works–downloadings etc…
                         - installation of a cell quality and recruitment of a person responsible quality.
                         - Purchases of norms products–study–and adaptations have our manufacture.
                        - Writing of specifications and exploratory procedures etc…
        End 2001   - to launch call of offer for accompaniment has the gait iso 9001v2000
              2002   - initialization of the gait quality and solemn engagement before the staff  
                           and in medias (quotidien – el watan etc…).
      2002-2003   - definition of the strategy and the political quality–development of the                      
                         procedures - setting up of registrations– setting up of indicators - 
                         Sensitizations and formation of the staff - implementation on the land–follow-ups and corrections.. Etc…
        End 2003  - audit preliminary by vinçotte (Belgium).
              2004  - audit of certification by AFAQ–France.
 February 2004 : obtaining of certificate iso 9001 vs 2000

Strategy and objectives quality

Our strategy rests on six axes that we defined to the departure of our gait :

Our objectives quality ensues of these axes.

1- EVERLASTINGNESS
The enterprise must assure her everlastingness, towards her customers, his partners and parts interested.

2- THE QUALITY
The enterprise must master and must improve the quality of his products and services.

3- COSTS
The enterprise must master and must reduce costs of his products and services

4- LDELAYS
The enterprise must master and must reduce the set of delays.

5- THE CITIZENSHIP
The enterprise must watch over the good to be her staff, her formation and her blossoming.

6- ENVIRONMENT HYGIENE AND SECURITY (HSE)
The enterprise must respect the environment and must take in account aspects of hygiene and security.

System quality: our system quality answers to requirements :

- of our customers
- iso 9001 v 2000
- of the national regimentation
- of our staff's aspirations
- of organisms and suppliers
- of shareholders.

• The main indicators put in place in 2003 are to the number of 15 themselves
Declined at the level of every structure.

Actions implementations :

1- put has level of our system according to the referential Iso 9001v2000.
2 – improvement of our internal organization (production–conception and development).
3 – improvement of infrastructures
4 – setting up of a built-in information system (gpao).
5 – setting up of a data base (necessary registrations for analyses).
6 – has a number important of committed supplementary actions.

The different aspects of the collaborator engagement

Preamble: what one could deduct our modest experience since the first actions
In the installation of the gait quality, and of the continuous improvement mind.
Sum up in this sentence «the fight of soldiers is only efficient if the chief of troops
Is to the forehead «and it is a principle of basis in norm iso 90001 and 9004 v 2000
In fact the success of a politics or a system rests on the leadership of the
Direction, role played on the land and permanently.

a.khenteur